Privacy Policy
Last updated: August 2024
Your confidentiality is foundational to everything NARCO does. This policy explains how we handle information when you interact with our website or use our services.
1. Information We Collect
We collect information you voluntarily provide when contacting us, booking sessions, or filling out forms on our website. This may include your name, email address, phone number, and the nature of your inquiry. We do not automatically collect sensitive health information through our website. Clinical records gathered during therapy are subject to separate HIPAA-compliant confidentiality protections.
2. How We Use Your Information
We use collected information solely to respond to your inquiries, schedule sessions, coordinate care, and improve our services. We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not use your information for automated decision-making.
3. Therapeutic Confidentiality
All information shared during counseling sessions is strictly confidential and governed by professional ethics, state licensing requirements, and applicable law. Confidentiality may only be broken in limited circumstances required by law, including imminent risk of harm to self or others, child abuse, or valid legal process. Your therapist will explain these limitations at the beginning of your therapeutic relationship.
4. Cookies and Website Analytics
Our website may use minimal cookies or analytics tools to understand how visitors use the site. We do not use third-party advertising trackers. If analytics tools are used, they collect anonymized, aggregate data only. You may disable cookies in your browser settings without affecting your ability to access our content.
5. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, or loss. However, no internet transmission is completely secure. Please avoid sending sensitive clinical information via email or web forms — use phone or in-person communication for sensitive matters.
6. Third-Party Links
Our website may link to external sites (such as booking platforms or crisis hotlines). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies when visiting.
7. Children's Privacy
NARCO does provide services to minor children of military families in coordination with their guardians. However, our website is not directed to individuals under 13, and we do not knowingly collect personal information from children via our website without parental consent.
8. Your Rights
You may contact us to request access to, correction of, or deletion of personal information we hold about you. We will respond to all reasonable requests within 30 days. Requests related to clinical records are handled separately in accordance with HIPAA and state law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
For questions about this Privacy Policy or your personal information, contact us at: gethelp@thenarco.org or 972.342.7356.